Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or signup for a free product or make a purchase from www.xotericdesign.com (the “website”).

Who we are

Xoteric Design LLC is business based in the United States of America. Our website address www.xotericdesign.com.

General Information

Customer information is collected for the purpose of processing orders, maintain customer accounts, maintaining customer support through email and our support forums and maintaining customer relationships through email. As well as providing email updates about products and services offered by Xoteric.  A customer may unsubscribe to all forms of communication or request their account be removed at any time by sending an email with their request to citsell@xotericdesign.com

What we collect and store

While you visit our site, we’ll track:

Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed

Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping as well as tracking trends.

We’ll also use cookies to keep track of cart contents while you’re browsing our site. You can read more about the cookies we use in the cookies section.

When/if you purchase from us

When/if you purchase from us, we’ll ask you to provide information including your name, billing address, email address, credit card/payment details and account information like a password. 

We’ll use this information for purposes, such as, to:

• Send you information about your account and order and product information
• Respond to your requests, including refunds and complaints
• Process payments and prevent fraud
• Set up your account for our store
• Comply with any legal obligations we have, such as calculating taxes
• Improve our store offerings

If you create an account, we will store your name, address and email, which will be used to populate the checkout for future orders.

We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. This includes your name, email address and billing addresses.

We will also store comments or reviews, if you choose to leave them.

We will also store posts and replies on our support forums if you choose to ask for support.

When you submit a contact form on our website the contents of the form, including any personal information, will be sent to our team via email in an effort to support you. We do not use these emails for other marketing but solely to respond to the contents of the form.

Contact Forms

When you submit a contact form on our website the contents of the form, including any personal information, will be sent to our team via email in an effort to support you. We do not use these emails for other marketing but solely to respond to the contents of the form.

Reviews and Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

Analytics

We use Google Analytics to track behavior of our website visitors however no personal data is transferred to Google Analytics. For more information see their privacy policy.

Who on our team has access

Members of our team have access to the information you provide us. For example, Administrators can access:

Order information like what was purchased and when it was purchased, and Customer information like your name, email address, and billing information.

Our support team members have access to order history to help support you.

Analytics

We share information with third parties who help us provide our orders and store services to you; for example —

Accepting Payments

We accept payments through the PayPal and Strip services). We may add additional payment processing companies do extend customer options as necessary. When processing payments, some of your data will be passed to these payment processing vendors, including information required to process or support the payment, such as the purchase total and billing information.

Please visit the payment processor website for the payment type selected and view their Privacy Policy for more details.

Other Service Providers

We may use third parties to help operate our website, authenticate users and deliver products and services, and may share some of your data with our service providers, vendors, suppliers, and other third parties that provide products or services for our website and services (such as website or database hosting companies, authentication providers, address list hosting companies, e-mail service providers, analytics companies, distribution companies and other similar service providers that use such information on our behalf). Unless otherwise stated, these companies do not have any right to use the data we provide to them beyond what is necessary for them to assist us.

Browser Cookies

We use cookies to keep track of cart contents while you’re browsing our site.

If you leave a comment on our site you may opt-in to save your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish a topic or reply on the forums, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the topic or reply you just edited. It expires after 1 day.

Cookies can be used for users that arrive on our site by following an affiliate link from one of our affiliates. These cookies contain no personal or user-specific information and are only randomly generated numbers that match your browser with one of our affiliates.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

An example of this found in many of our articles is YouTube embedded tutorial videos.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes. For either request please email citsell@xotericdesign.com

Contact Information

If you have any questions about this Privacy Policy, you can contact us by email at 

citsell@xotericdesign.com

Terms

By accessing this web site, you are agreeing to be bound by these web site Terms and Conditions of Use, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this web site are protected by applicable copyright and trade mark law.

Use License

a. Permission is granted to temporarily download one copy of the materials (information or software) on Xoteric Design’s web site for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not:

i. modify or copy the materials;

ii.use the materials for any commercial purpose, or for any public display (commercial or non-commercial);

iii.attempt to de-compile or reverse engineer any software contained on Xoteric Design’s web site;

iv.remove any copyright or other proprietary notations from the materials; or

v.transfer the materials to another person or “mirror” the materials on any other server.

b.This license shall automatically terminate if you violate any of these restrictions and may be terminated by Xoteric Design at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.

b.This license shall automatically terminate if you violate any of these restrictions and may be terminated by Xoteric Design at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.

Disclaimer

a.The materials on Xoteric Design’s web site are provided “as is”. Xoteric Design makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties, including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. Further, Xoteric Design does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its Internet web site or otherwise relating to such materials or on any sites linked to this site.

Limitations

In no event shall Xoteric Design or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption,) arising out of the use or inability to use the materials on Xoteric Design’s Internet site, even if Xoteric Design or a Xoteric Design authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.

Revisions and Errata

The materials appearing on Xoteric Design’s web site could include technical, typographical, or photographic errors. Xoteric Design does not warrant that any of the materials on its web site are accurate, complete, or current. Xoteric Design may make changes to the materials contained on its web site at any time without notice. Xoteric Design does not, however, make any commitment to update the materials.

Links

Xoteric Design has not reviewed all of the sites linked to its Internet web site and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by Xoteric Design of the site. Use of any such linked web site is at the user’s own risk.

Site Terms of Use Modifications

Xoteric Design may revise these terms of use for its web site at any time without notice. By using this web site you are agreeing to be bound by the then current version of these Terms and Conditions of Use.

Governing Law

Any claim relating to Xoteric Design’s web site shall be governed by the laws of the State of Ohio without regard to its conflict of law provisions. General Terms and Conditions applicable to Use of a Web Site.